Policies

Booking and Communication

• Services are confirmed through Walkabout's approved booking and communication process.

• Clients should respond promptly to requests for missing care, access, medical, or scheduling information.

Pet Information

• Clients must disclose known medical conditions, allergies, medications, bite history, escape behavior, reactivity, aggression, fear, and other material safety concerns.

• Materially incomplete or inaccurate information may result in modified, suspended, or discontinued service.

Safety and Containment

• Pet and human safety take priority over completing an activity exactly as originally planned.

• Dogs must be appropriately secured outdoors. Walkabout service providers should not intentionally create unnecessary off-leash risk.

• Clients must provide safe, functional leashes, harnesses, gates, crates, and other required equipment.

Medication

• Medication must be clearly identified and accompanied by complete instructions.

• Walkabout may decline medication tasks outside the assigned provider's training or agreed scope.

• Medication concerns or errors must be reported promptly.

Home Access

• Clients must provide reliable access before service.

• Keys, codes, and credentials should be kept current and may not be intentionally shared with unauthorized third parties through Walkabout.

Weather and Environmental Conditions

• Outdoor activity may be shortened, modified, relocated, postponed, or canceled when heat, cold, storms, unsafe surfaces, traffic, wildlife, air quality, or other conditions create unreasonable risk.

Incidents

• Escapes, bites, injuries, property damage, lost keys, medication errors, and veterinary emergencies will be documented and escalated as appropriate.

• Clients should preserve relevant information and communicate promptly after a reported incident.

Insurance

• Walkabout's insurance certificate identifies several forms of coverage, but actual coverage depends on the insurance policy's terms, conditions, and exclusions.

• No Walkabout representative should promise that a particular client expense or incident will be reimbursed by insurance.

Privacy

• Client information, schedules, access credentials, and home details are confidential and used for legitimate care and business purposes.

• Public use of client or pet images follows Walkabout's applicable consent process.